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Effective Date: 24th October 2023

 

 

1. Introduction and references

Bella-property.com (“the Website”) is a website owned and operated Bella Property Management who shall be referred to as “we”, “us” or “our” in these terms and conditions.

 

To make it easier to read these terms and conditions there are a number of further definitions which we use:

“Deposit” means a deposit of 1/3rd of the total holiday accommodation cost (which includes any “extras” selected at the time of making the reservation);

“Guest” means you and each other person included in the reservation;

“Owner” means the owner of the Property you book (as we do not own the properties on our Website);

“Property” means the holiday property you book through us; and

“You” means the lead person making a reservation through us.

 

 

1. Acceptance of Terms

   1. By making a reservation of a short-term rental property through Bella Property Management or using our website, you and every other guest agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our services.

 

1. Personal Information

   1. To ensure the safety and security of our short-term rental property, we require you to provide us with the following information prior to your stay: your full name, home address, email address and telephone number.

   2. All guests staying at the property are required to provide a copy of their passport/ID Card. This information is essential for verification and communication purposes, as well as to comply with local regulations and facilitate a smooth check-in process. Rest assured, we treat all guest information with the utmost confidentiality and strictly adhere to our privacy policy. Failure to provide these details may result in the cancellation of your reservation.

 

1. Reservations

   1. We act as agents for the Owner. Therefore, when you make a reservation through us the contract to occupy the Property is between you and the Owner.

   2. Reservations cannot be accepted from persons under 18 years of age.

   3. The Properties are meant to be used for the purposes of a holiday, and certain group reservations, including for stag and hen dos, may not be allowed unless special arrangements (including the possible requirement for an additional deposit) are made with the Owner.

   4. No reservations are valid until confirmed by us in writing (including by email).

   5. Once a reservation is confirmed it cannot be changed by you, unless agreed by the Owner, or by us on the Owner’s behalf. If we or the Owner agree to make requested changes to your reservation (for example, changing the lead guest and/or the dates of your holiday) you will be required to pay €50 per change.

 

1. Payment

   1. When making a reservation and confirming the availability of your requested dates for the property, a non-refundable deposit of 25% of the rental price is required, in addition to any concierge services you have reserved for yourself and your guests.

   2. Your reservation will be considered secured only after we have received your deposit. The remaining balance of the rental price, along with any additional concierge services you've chosen, as well as an additional fully refundable security/damages deposit (the requirement of which depends on your chosen rental), must be settled two calendar months prior to the rental start date. In the case of reservations made less than two calendar months before the rental starts, full payment is due at the time of reservation. We will send you a reminder with the due date for the balance to ensure timely payment. Payments can be made via bank transfer to our designated account or by credit card, with payment details provided to you.

   3. Failure to make your balance payment on time may result in the forfeiture of your reservation.

   4. For payments made using debit or credit cards, debit cards do not carry an additional surcharge. However, there is a surcharge for MasterCard and VISA credit card transactions."

 

1. Security Deposit

   1. The security deposit has to be paid with your balance payment. The security deposit fee will be disclosed to you upon making a reservation.

   2. We require you to inform us of any serious damage or breakages caused during your stay.

   3. Anything damaged, spoiled or broken will be charged at the replacement cost.

   4. The security deposit will be refunded after the property is fully inspected by us. Should the security deposit not cover all the damage, repair or replacement caused then we will request extra funds to make up the difference. You authorise us to charge your credit card to cover such additional damage or replacement costs, or if no credit card was supplied you agree to transfer the additional funds within 7 days of the notification of the extra costs.

 

 

1. Cancellation and refunds

   1. If you cancel your reservation more than two calendar months before your arrival date then you will lose your 25% deposit only and any non-refundable concierge costs. If you cancel your reservation within two calendar months of your arrival date then you will be liable for 100% of the property rental and any non-refundable concierge costs.

   2. No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.

 

1. Changes to Reservation and/or Property Availability

   1. We reserve the right to amend your reservation dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning guest safety, operational circumstances such as damage caused by fire, or the property becoming unusable due to utility company work or lack of services, leaks, repair work or any other similar reason. In these circumstances the reservation may need to be adjusted accordingly. We will not be liable for any additional costs or losses that may be incurred by you due to the change of reservation. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal reservation schedule. If you cannot accept the dates of any new reservation that We propose, then you can propose alternative dates which We will consider, and may request an additional sum if We agree to those dates. We advise that your travel insurance covers holiday curtailment.

   2. In the event before your arrival, or during your period of rental, your property choice becomes unavailable or unusable for any reason. we reserve the right to offer you an alternative property of the same level of quality and in a similar area, or to refund all monies paid to date and cancel the reservation. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should we successfully be able to offer a similar property and location, a pro rata refund for the difference will be refunded if the property offered is a lower rental cost for the same period. If We are not able to find a similar property then a full refund of monies paid will be returned, or in the case that some time has been used already at the property before it becomes unavailable then a pro rata refund will be given.

 

1. Guests’ responsibilities

You will ensure that you and all Guests will:

1. act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;

2. report to us any damage or breakages made during your stay and pay for any damage (wear and tear accepted);

3. not smoke at the Property nor allow anyone else to smoke at the Property;

4. not allow more than the maximum number of people or pets to stay at the Property as stated on the Website;

5. at all times comply with any applicable laws and local or Government guidance, and ensure that no Guest or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; Excessive noise may result in eviction from the property without a refund.

6. not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time; . Early check-in or late check-out may incur additional charges unless pre-approved by Us.

7. treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;

8. secure the Property (including all windows and doors) whenever leaving the Property.

9. We and the Owner will be entitled to make a reasonable charge where Guests have failed to comply with these responsibilities. In serious cases, Guests may have to leave the Property early without any compensation or refund.

 

1. Owner’s responsibilities

   1. The Owner will ensure that: the Property is cleaned and ready for the Guests by the stated arrival date and time; suitable arrangements are made for you to access the Property; they treat all Guests with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Guest at their Property;

   2. they can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;

   3. they, and the Property, comply with all applicable laws and regulations (including health and safety regulations);

   4. adequate liability insurance is in place in respect of the Guests’ stay; and

   5. all Guests will have exclusive access to the Property for the duration of the holiday (although all Guests will allow the Owner or any representative, including us, access to the Property if reasonably required).

 

 

1. Rental Agreement

 11.1 Each rental is governed by a separate Rental Agreement, outlining the specific terms, conditions, and policies for the property you've booked. Please review and adhere to the terms of your Rental Agreement.

 

1. Termination of Stay

12.1 We reserve the right to terminate a guest's stay if they violate these Terms of Service or the Rental Agreement, causing a disturbance, damage, or non-compliance with local regulations.

 

1. Animals

   1. Animals are only allowed at Properties where this is specifically stated in the Property description.

   2. An additional charge of 50€ per animal will be added to your reservation

   3. Registered service animals are accepted. You must notify Us of the intended presence of any service animal, with evidence of registration, prior to making a Reservation.

13.4 If any Guest has an allergy to pets, please be aware that neither our Owners nor We can guarantee that a pet has not stayed in a particular Property. Neither We nor our Owners can accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.

13.5 The following dog terms apply:

1. All animals must be under strict control at all times while in or at the Property;

2. Any fouling must be cleared up without delay;

3. The animal owner must provide sleeping arrangements for their animals;

4. Animals must not be left alone in or at the Property or elsewhere at any time;

5. Animals must not lie on beds or furnishings, and hair must be cleared up before departing;

6. Animal owner must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;

7. You will be liable for any damage caused by any Guests’ dogs. Any damage is to be reported to the Owner (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.

If you break these terms, the Owner or we may notify you that you have broken these terms and may cancel the reservation and ask that the Guests leave the Property before the end of the reservation period without compensation, or that they pay an additional reasonable charge.

 

1. Smoking

   1. Our properties are designated as smoke-free environments, with smoking permitted exclusively in outdoor areas. We kindly request that guests refrain from disposing of cigarette filters or cigarette/cigar stubs in the gardens or plant pots.

   2. In the event that our housekeeping team are required to collect cigarette stubs from these designated areas, a fee of €35 per hour will be applied to cover their time and effort. Should the interior of the property exhibit a lingering smell of smoke, a thorough cleaning of fabrics will be undertaken, incurring a cost ranging from €200 to €400 per property, contingent upon the extent of cleaning needed for various property elements, such as sofas, curtains, and linens, among others.

 

 

1. Lost and Found

   1. We are not held responsible for items lost or left behind in the rental property. Contact us if you believe you've left something behind, and we'll do our best to assist you.

   2. Any items will be returned upon request and at the guests expense. Items will only be held for 14 days after check out date before they are discarded.

 

 

1. Literature

   1. We have compiled the information on our Website and social media as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility. We make every effort to ensure that the Property details supplied to us by the Owners are accurately reproduced and that the pricing and availability of the Property is correct. Mistakes may occur from time to time, and we reserve the right to rectify errors (including any pricing errors) within 5 business days of you making your reservation.

   2. Confirmation should be requested prior to reservation if there is any particular detail or facility that is important to you. When you make a reservation the Guests accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise.

   3. We cannot accept responsibility should the Property not conform to a Guest's standards.

 

1. Limitation of Liabilities and Legal

17.1 The contract to occupy the Property is made on the basis that the Property is to be occupied by the Guests for a holiday.

17.2 When making a reservation, you acknowledge on behalf of all Guests that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

17.3 Once you have made a reservation there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance.

17.4 We accept no responsibility for personal injury to, or death of, Guests or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.

17.5 If either you or an Owner fails to comply with these terms and conditions you or the Owner will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and the Owner at the time you made the reservation.

17.6 Nothing in these terms and conditions will limit our liability or an Owner’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our or their employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

17.7 We reserve the right (on behalf of the Owner) to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.

17.8 The Deposit is non-refundable unless we are unable to accept the reservation on behalf of the Owner or the Property is unavailable at the time of the holiday.

 

1. Changes to Terms

18.1 We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the modified terms.

 

 

1. Governing Law

These Terms of Service are governed by the laws of [Your Jurisdiction].

 

Privacy Policy

Your use of our services is subject to our Privacy Policy, which details how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy. As part of a reservation we may introduce Guests to the goods and/or services of third parties. We shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the relevant Guest.

Please see our Privacy Policy which explains how we will process your personal data.

All electronic data transferred pursuant to these terms and conditions remains our property and may not be replicated in part or whole without our prior written permission. Electronic data will not be preserved indefinitely by us.

 

Complaints and Suggestions - We take great pride in the excellence of our properties and the precision of our descriptions. However, if a guest believes that a property doesn't align with its description, we kindly request that you first contact a guest experience representative from Bella Property. In the event that the local resolution doesn't meet your satisfaction, we encourage you to submit any additional comments or suggestions in writing within 14 days of your return. Please specify the issues and send your feedback to info@bella-property.com

 

Contact Information - For any questions or concerns about these Terms of Service, please contact us at info@bella-property.com.